Shipping and Delivery Policy

Ocar provides a service, not physical goods. There is nothing to ship, no courier is involved, and no delivery charge or delivery address applies. The service we deliver is a cab ride, arranged with an independent, verified driver.

Ocar currently operates in Bhubaneswar, Cuttack and Puri, Odisha, including intercity trips between them. Service is available only within areas we have enabled in the app, and we do not offer international service. If your pickup or drop point is outside our area, the app tells you before you book.

• Instant rides: once you confirm a booking we match you with a nearby driver, usually within a few minutes. You see the driver, vehicle and estimated arrival time in the app.
• Scheduled rides: you choose a pickup date and time in advance. The driver is assigned ahead of the pickup time and you are notified by SMS and in the app.
• At pickup: you share a 4-digit code with the driver to start the trip, and a second code to end it. The ride is delivered once it ends and you receive a receipt.

You receive a booking confirmation in the app and by SMS as soon as a driver accepts. From then until the trip ends you can follow the driver live on the map and message or call them through the app. Phone numbers stay hidden because calls are connected through a masked number.

Traffic, weather and road closures can affect arrival times, and estimates are not guarantees. If no driver is available, or the driver does not arrive, you are not charged, and any amount already paid online is refunded as described in our Refund and Cancellation Policy.

Write to support@ocarindia.com or visit our Contact page. Support is available 7:00 AM to 10:00 PM IST, every day.